Complimentary Assessments

Customer Relationship Metrics provides these with no further commitment required.

Videos, Self-assessments, Infographics, White Papers…

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Updates, Datasheets, Infographics

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Strategy, Insight, and Training

Improving Quality Assurance

Get ready to laugh

Getting beyond surveys

Voice of the Customer 

Contact Center Quality

Tools for Marketing Teams

What survey scale to use

Contact Center Quality

Get faster returns

Get leading survey practices

Self-assessments , White Papers / eBooks

Quality Assurance Programs

VoC Practices

Customer Experience Big Data

Surveying Mistakes to Avoid

Speech Analytics Secrets

Call Center Analytics Revealed

Call Calibration Case Study

Social Media Success

Improve First Call Resolution


What is Survey Calibration?

Doctors Teach Us about CX

What Customers say to This

HBR Stop Delighting Brief

The VoC Piece You’re Missing

Improving NPS Big Time

Inside Customer Effort Score

Customer Effort Analytics

Get a Winning Contact Center

NPS, cSat, Customer Effort?

Several Tutorials on Quality

Several tutorials on Surveying


Scoring side-by-side is bad


Speech Analytics secrets


Advance your knowledge

Example Request for Proposal: Time saving way to get it right

Creating an RFP that includes the critical to success factors is difficult. Over the past several decades we have found RFPs were missing several success factors their requests. When this occurs you will select the wrong vendor or acquire the wrong solution. So we reduced your risk and burden by providing you these examples.

Example post-call IVR survey RFP

Desktop Automation Assessment

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