Are you ready to join the Contact Center Quality Assurance Revolution and add Speech Analytics to your program? Do you want the know the speech analytics secrets? Then make sure you read this white paper before you make any investments.
Go Beyond the Speech Analytics Secrets
This white paper lays the foundation for extraordinary opportunities. In this ebook you will learn about:
- The Speech Analytics market
- The number one barrier affecting higher returns on investment (ROI)
- Snippets versus Reality
- Case Study results
You can be part of the solution and help to realize the benefits of Speech Analytics by improving your level of knowledge and skill about speech analytics. Help to avoid similar problems like the Customer Relationship Management (CRM) software market failures. Only the past few years have we seen improved success with the commonly reported 80% CRM project failure rate. Speech Analytics will follow the same path except for the knowledgeable few, like you.
Stats, Case Results and More
With this ebook get access to statistics, case studies, and comparisons of solutions. Learn from experts that have explored the viability of Speech Analytics in Contact Centers.
This white paper also contains a 7 Step Action Plan to Success. “It’s a very practical guide that focuses on activities that you can implement today.”
Speech Analytics Opportunity
Speech Analytics Secretss is rapidly becoming a critical business intelligence tool allowing analysis and categorization of insights detected within customer interactions. Information can be discovered relating to strategy, product, process, operational, and call center agent issues. What’s most important? You’ll get that answer in your copy.
- Why Customer Experience is Like Sex in High School - January 11, 2017
- VoC Execution Gap in Contact Centers is Huge - June 29, 2016
- How long should my contact center survey be? - June 7, 2016
- Stop the Freaking Customer Feedback - April 27, 2016
- What is your Contact Center Top Priority? - April 11, 2016
- Nine words to stop using to describe your quality assurance program - March 10, 2016
- What NOT TO DO with your contact center budget - March 9, 2016
- What to aim for with your Contact Center Budget - February 15, 2016
- 3 Strategies for Handling Peak Season Call Volumes - February 15, 2016
- 5 Ways to Show Contact Center Agents Love - February 9, 2016