Speech Analytics Secrets

//Speech Analytics Secrets

Speech Analytics Secrets

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Are you ready to join the Contact Center Quality Assurance Revolution and add Speech Analytics to your program? Do you want the know the speech analytics secrets? Then make sure you read this white paper before you make any investments.

Go Beyond the Speech Analytics Secrets

This white paper lays the foundation for extraordinary opportunities. In this ebook you will learn about:

  • The Speech Analytics market
  • The number one barrier affecting higher returns on investment (ROI)
  • Snippets versus Reality
  • Case Study results

You can be part of the solution and help to realize the benefits of Speech Analytics by improving your level of knowledge and skill about speech analytics. Help to avoid similar problems like the Customer Relationship Management (CRM) software market failures. Only the past few years have we seen improved success with the commonly reported 80% CRM project failure rate. Speech Analytics will follow the same path except for the knowledgeable few, like you.

Stats, Case Results and More

With this ebook get access to statistics, case studies, and comparisons of solutions. Learn from experts that have explored the viability of Speech Analytics in Contact Centers.

This white paper also contains a 7 Step Action Plan to Success. “It’s a very practical guide that focuses on activities that you can implement today.”

Speech Analytics Opportunity

Speech Analytics Secretss is rapidly becoming a critical business intelligence tool allowing analysis and categorization of insights detected within customer interactions. Information can be discovered relating to strategy, product, process, operational, and call center agent issues.  What’s most important? You’ll get that answer in your copy.

In addition to this ebook on Speech Analytics, other titles include Social Media in the Contact Center and Eliminating the Worst Call Center Common Practice.


About Jim Rembach

Jim Rembach is a panel expert with the Customer Experience Professionals Association (CXPA) and an SVP for Customer Relationship Metrics (CRM). Jim spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner and frequently quoted industry expert. Call Jim at 336-288-8226 if you need help with customer-centric enhancements.

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By | 2016-12-05T15:14:35+00:00 June 11th, 2015|Speech Analytics|0 Comments