The Best in Contact Center Surveying 2016-12-19T12:57:54+00:00
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Contact Center Surveying

When it’s done correctly, contact center surveying is one of the most valued performance and decision making tools. It can enable massive gains in customer satisfaction and reductions in operating costs. When done poorly, it can become a weapon of destruction.

Just as with many other things – the difference in performance is directly related to knowledge, skill, and experience. The experts at Customer Relationship Metrics make the entire process and reporting easy for you.

We’ve help hundreds of organizations improve their contact center surveying skills and knowledge for more than 20 years. We’ll show you what works and how to do it.

With your free consult:

  • Get your own personal Q&A
  • Get a free Launch Kit
  • Learn how to get agent by-in
  • Learn how to get executive buy-in

We’ll show you what works

Contact center surveying seems easy. So do many other things that you try and then fail at. But this is about your customer.

We’ll show you the decisions you need to make and give you a free contact center survey launch kit. Just complete and submit the form.

Get my free consult and launch kit!

or Call 336-288-8226

Contact Center VoC Experts Learn Here!

Free consultation and bonus tools!

For the past several decades, organizations like Verint, J.D.Power and Associates, inContact, the Incoming Calls Management Institute (ICMI), and the Customer Experience Professionals Association (CXPA) have used our know-how and expertise. We share that with you during your free consultation and it’s included in your Launch Kit.

In your Contact Center Survey Launch Kit you’ll get the Maximum Agent Performance Report, Contact Center Solutions Infographic, Contact Center Survey Video Course, Survey Scale Tool, 5 Keys to Survey Success, Impact Quality Assurance Infographics, 10 Myths of Contact Center Surveying Revealed Video, and the report New Ways to Win the Contact Center Budget War. This $4,767 value is free, with no obligation to purchase. Why? Because we want to help you get this right. Register for your free consult now.

Need contact center surveys?

This is what you'll get...


Over twenty years experience and fully-hosted systems.

Got a contact center survey program?

This is what you'll get...


Greater trust, buy-in and performance.

Hate your contact center surveys?

This is what you'll get...


We’ll remove the burden of managing your contact center surveys and get you better results in less than 30 days!

Our work in contact centers began in the early 1990s at Purdue University. The beginning can be easily tracked to the lack of an adequate answer to the question asked of many contact center management teams – “how do you know you are providing good service?”

For over 20 years, we have designed and operated post-call IVR survey programs with our post-call survey programs generating a 300% greater return than simple post-call surveys and customer feedback programs. We create buy-in and and action for contact center leaders. We help them answer the question – “What is the Best Thing to do to provide better service?”

What others think

“Our customer service area has multiple vendor relationships and CRM is by far the best. It’s really the relationship that they’ve built with us and it goes beyond the ordinary and expected.”
Chris Lah, Cincinnati Children's Hospital
“They helped me win J.D. Power awards three-years in a row. The Survey Calibration process gives me the confidence to make decisions and take action.”
Dee Kohler, Blue Cross Blue Shield of Nebraska
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It's time to move ONWARD and UPWARD!

Start with a complimentary consultation with a contact center post-call survey expert.

Just click and complete the contact us form or call 336-288-8226.

Learn More