The Most Important Piece Missing from your VoC Program

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The Most Important Piece Missing from your VoC Program

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The most important component missing from your voice of the customer program is trust. Ironically, this is the same component that drives your customer loyalty. If you want to rally your executives and employees around the voice of the customer then you must put in an effort that goes beyond collecting data. Do you need trust to move…

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About Jim Rembach

Jim Rembach is a panel expert with the Customer Experience Professionals Association (CXPA) and an SVP for Customer Relationship Metrics (CRM). Jim spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner and frequently quoted industry expert. Call Jim at 336-288-8226 if you need help with customer-centric enhancements.

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By | 2016-12-05T15:14:35+00:00 June 11th, 2015|Call Center Quality, Voice of the Customer|0 Comments