Thriving in Contact Center Performance Webinar 2016-12-05T15:14:21+00:00

Thriving in Contact Center Performance

Special BONUS report with your registration! (see details below)
“This thought-provoking webinar takes a ‘boots-on-the-ground’ look at contact center improvement, exploring the current state of so-called best practices. Jim and Dee rightly point out that the mounds of data available to contact center leaders are backward looking and offer a limited glimpse into possible future performance. They explain that high churn in leadership positions combined with an enormous solutions industry and you have a formula for mediocrity! Dee explains her thought-leading approach which helped actually drive (and sustain) real performance improvements, not predictable outcomes that are canned into yet another ‘best practice’! Well worth the listen!”
Michael Tudor, Express Scripts

In this webinar you will go through Dee’s Journey to Awesomeness

Of course it was not easy. And your journey will be more difficult and longer without the insights in this webinar. So select a time and register now! Oh, remember to get your FREE REPORT on MAXIMUM AGENT PERFORMANCE.


Dee Kohler
Dee KohlerAward-winning Contact Center Leader
An award-winning contact center leader with cross-industry experience in managing operations and service organizations including sales and retention, crisis counseling, B-B and B-C general service, support and back office.
Jim Rembach
Jim RembachCXPA Expert Panel Member
Jim Rembach is a twenty-year contact center veteran and SVP for Customer Relationship Metrics. Jim is a Certified Emotional Intelligence Practitioner, Certified Contact Center Auditor, and is a CX Expert panel member for the Customer Experience Professionals Association (CXPA).

Does your benchmarking report give you the leading insight?

Most certainly NOT! If you are looking for what to do, watch this webinar. Dee is an innovator and a creative icon in the contact center industry!

Get a special bonus gift when you register!

This report is a 15-year study into the highlights and lowlights in contact center agent performance and industry development. The study reveals advanced-practices in Quality, VoC, Metrics, and Emotional Intelligence for tomorrow’s high-performing leaders. Get a copy with your registration.