It’s time to change what you do so you can change what you have received. Yep, that’s right, it’s resolution time.
Did you know that the second week of January is almost always the busiest of the year for health club memberships. And 80% of the New Years Resolutions crowd drops off by the second week of February. That’s right, only 20% remain.
Do you have Voice of the Customer resolutions?
It makes me wonder if the same thing happens for Voice of the Customer programs. Do many people want to start the year right and then fizzle out fast? Do you think it’s because of a lack of focus?
So what is your focus for 2015? I created a list of things I have heard others want to focus on. Let’s see if you agree. Use THE UP ARROW IF IT’S A FOCUS and the down arrow if it’s not. Please leave your comments and share your thoughts.
Go here if you need help with a free VoC Check-up.
- Putting Humanity in Contact Centers - July 26, 2017
- Avoiding Pitfalls of Customer Satisfaction Surveys - July 19, 2017
- Why Customer Experience is Like Sex in High School - January 11, 2017
- VoC Execution Gap in Contact Centers is Huge - June 29, 2016
- How long should my contact center survey be? - June 7, 2016
- Stop the Freaking Customer Feedback - April 27, 2016
- What is your Contact Center Top Priority? - April 11, 2016
- Nine words to stop using to describe your quality assurance program - March 10, 2016
- What NOT TO DO with your contact center budget - March 9, 2016
- What to aim for with your Contact Center Budget - February 15, 2016