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Unless you’ve been actively hiding from all forms of media for the past few years, you’ve heard about business intelligence.  A Google search of the term yields more than 120 million results.  So what is Business Intelligence?  Business Intelligence is the practice of using Big Data to gain insight and drive change within an organization. …

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About Jim Rembach

Jim Rembach is a panel expert with the Customer Experience Professionals Association (CXPA) and an SVP for Customer Relationship Metrics (CRM). Jim spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner and frequently quoted industry expert. Call Jim at 336-288-8226 if you need help with customer-centric enhancements.

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